Page 20 - 2020 Catalog

Return Policy

Credit Turnaround – Our commitment is to issue
credit on saleable or manufacturer returnable product
on the day it is received by Oncology Supply.

General Return Policy – A return authorization from
our Customer Service Department is required. A
Certification and Representation Agreement must be
signed and returned to Customer Service prior to
Oncology Supply issuing a return goods authorization
number. Saleable product must be returned in original
packaging and condition under climate control
requirements. Special order items and controlled
substances are non-returnable. Oral items are subject
to manufacturer policy.

We no longer accept returns on non-expired
refrigerated drugs unless shipped in error by
Oncology Supply. Any expired product must be
returnable to the manufacturer in order for credit to
be given.

Non-saleable product – can be returned for credit if
it is returnable to the manufacturer within their specific
return policy. Call Oncology Supply for manufacturer
information.
Product purchase must have originated with
Oncology Supply.

Product Condition Accompanying Credit Issued **
Invoice Information
Saleable (at least 3 months dating) Yes 100% of purchase price
Saleable (at least 3 months dating) No* 85% of purchase price
75% of purchase price
Non-saleable, returnable to vendor Yes (based on manufacturer policy)
Non-saleable, non-returnable to
manufacturer or not stocked by No credit
Oncology Supply

* Invoice Information is available from the OS website.
** Credit issued to the customer will be the appropriate percentage of either the amount actually paid for the product or the
current contract price, whichever is lower.
Oncology Supply understands there may be special circumstances not specifically addressed in this policy.
Please contact your Oncology Supply Representative if you have any questions or need additional information.

18 1.800.633.7555 • www.oncologysupply.com