Credit Turnaround – Our commitment is to issue credit on saleable
or manufacturer returnable product on the day it is received by
Oncology Supply.
General Return Policy - A return authorization from our
Customer Service Department is required. A Certification
and Representation Agreement must be signed and returned
to customer service prior to Oncology Supply issuing a
return goods authorization number. Saleable product must
be returned in original packaging and condition under climate
control requirements. Special order items and controlled
substances are non-returnable. Oral items are subject to
manufacturer policy.
We no longer accept returns on non-expired refrigerated
drugs unless shipped in error by Oncology Supply. Any
expired product must be returnable to the manufacturer in
order for credit to be given.
Return Policy
Product Condition
Accompanying
Invoice Information
Credit Issued **
Saleable (at least 3 months dating)
Yes
100% of purchase price
Saleable (at least 3 months dating)
No
*
85% of purchase price
Non-saleable, returnable to vendor
Yes
75% of purchase price
(based on manufacturer policy)
Non-saleable, non- returnable to
manufacturer or not stocked by
Oncology Supply
No credit
Non-saleable product can be returned for credit if it is returnable to the manufacturer
within their specific return policy. Call Oncology Supply for manufacturer information.
Product purchase must have originated with Oncology Supply.
*
Invoice Information is available from the OS website.
**
Credit issued to the customer will be the appropriate percentage of either the amount actually paid for the product or the
current contract price, whichever is lower.
Oncology Supply understands there may be special circumstances not specifically addressed in this policy.
Please contact your Oncology Supply Representative if you have any questions or need additional information.
